To enable the Junk E-mail filter, switch to Cached Exchange Mode.'

Click on the Junk tool button in the toolbar near the top left of the Outlook window.Īt this point you may see a message box appear, with the message ' The Junk E-mail filter is not available for your Microsoft exchange e-mail account because you are working online.

If you want to stop all junk filtering by Outlook, do the following: Note also that if you use Outlook Web App (OWA) in addition to standard Outlook, you will need to apply the method to both applications as described below. The method varies slightly, according to your version of Outlook.

As the behaviour is not universal, it's likely that other features of some emails tip them over a 'junk threshold' and cause them to be put into the Junk E-Mail folder.Įmail from a given address, or from an entire mail domain (usually an organisation such as sussex.ac.uk), or indeed all your incoming mail can be protected from being 'junked', as follows. The filtering rules are controlled by regular updates from Microsoft, and unfortunately they cannot be changed or disabled by IT Services.

Outlook uses a built-in, fixed set of filtering rules to scan emails in order to identify likely spam. Recipients may even notice the newly-delivered message appear in their Inbox, only for it to vanish a moment later. As a result, people are often led to believe they haven't even received the message, until they discover it later in the Junk E-Mail folder. This can even happen to email from colleagues within the university. Usually some feature of the message will have caused it to be treated as junk. Sometimes, seemingly for no apparent reason, Outlook or Outlook Web App (OWA) will put genuine email into your Junk E-Mail folder.

2455How can I stop Outlook or OWA putting incoming email into the Junk E-Mail folder?

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